Debt Collection Training

Training Agenda / Curriculum Overview

Our Debt Recovery Consultations & Collections Training programs are tailored to meet the needs of businesses and professionals, with practical, real-world instruction covering:

• Overview of Debt Collections in British Columbia

  • Roles and responsibilities of creditors and collections agencies

  • Ethical and compliant collections practices

• Debt Collection Laws & Regulations

  • Provincial and federal collections legislation

  • Consumer protection requirements

  • Do’s and don’ts of debtor communication

• Collections Agency Framework

  • When to manage accounts internally vs. outsourcing

  • Understanding the collections lifecycle

  • Protecting your brand and client relationships

• Credit Bureaus & Reporting

  • How Equifax and TransUnion operate

  • Credit reporting, disputes, and compliance

  • Impact of collections on credit scores

• Credit Counselling & Insolvency

  • Credit counselling programs

  • Bankruptcies and consumer proposals

  • How insolvency affects collections and recovery

• Debt Load Management Strategies

  • Assessing debt exposure and risk

  • Improving recovery rates

  • Strategies for reducing outstanding balances

• Getting Out of Debt

  • Practical steps for debt reduction

  • Long-term financial stability planning

  • Avoiding future delinquency

• Interactive Q&A and Case Scenarios

  • Real-world examples

Customized discussions based on your business or audience